***EXCHANGE ELIGIBILITY***

To be eligible for an Exchange, please make sure that: 

• The Product was Purchased in the last 30 DAYS
• The Product is in its Original Packaging with its Tags in Place
• The Product isn’t Used or Damaged
• The item has not been modified with a seamstress or at a tailor shop
• You have the Receipt or Proof of Purchase (For Physical Store)

Products that do not meet these criteria will not be considered for return.

Please Note-**Once we have received the returned item, it will be subject to inspection to make sure it meets the criteria listed above **

Please contact us before you send the product:

• By phone number: (956) 668-1314
• By email: ChachosKids@hotmail.com
• By visiting this page on our website: www.ChachosKids.com

Send the product with its original packing and the receipt or proof of purchase, to:

Chacho's Kids
212 S. Main St.
McAllen TX, 78504

BRING ITEM TO OUR PHYSICAL STORE FOR EXCHANGE

If you live in the local area, you are more than glad to come to our physical store for an Exchange. 

DAMAGED ITEMS

If you received a damaged product, please notify us immediately for assistance.

CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: chachoskids@hotmail.com
• By visiting this page on our website: www.ChachosKids.com
• By phone number: (956) 668-1314

DOMESTIC SHIPPING POLICY

SHIPMENT PROCESSING TIME

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout. We use the following carrier providers: FedEx/UPS/USPS. If you have any questions with regards to your shipping once we have assigned you a tracking number, please contact your corresponding carrier provider:

• FedEx- 1 (800) 463-3339
• UPS- 1 (800) 742-5877
• USPS- 1 (800) 275-8777

SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES

Chacho's Kids Co. ™ ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

CUSTOMS, DUTIES AND TAXES

Chacho's Kids Co. ™ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

Chacho's Kids Co. ™ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

INTERNATIONAL SHIPPING POLICY

We currently do not ship outside the U.S.

CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: ChachosKids@hotmail.com
• By visiting this page on our website: www.ChachosKids.com
• By phone number: (956) 668-1314